Shipping and Delivery
- We are not responsible for carrier shipping delays. Although we cannot guarantee same day shipping, under normal non sale events and outside peak holidays, we are generally able to ship the same day for orders received by 12:00pm PST.
- Rugged Radios ships via FedEx, UPS, and USPS freight carriers.
- Rugged Radios is not responsible for package on time delivery - freight carriers are beyond our control. For package delivery time estimates, please visit this page for estimated delivery times.
- We require signature of delivery on all shipments over $500 with no exceptions. If you cannot be available to sign for delivery, you will need to re-schedule shipment.
Returns and Return Forms
- Items marked as "clearance", "demo", or "closeout" cannot be returned or exchanged.
- All other returns for exchanges and/or refunds must occur within 15 days of receipt of merchandise. After 15 days, this policy becomes null and void. Returns may take up to one week to be processed through our Returns Department. The buyer is responsible for all return shipping charges.
- WE REQUIRE A COMPLETED RETURN FORM. We will charge additional fees on packages being returned to us due to an undeliverable address or Customer Refusal.
- A $25 service fee will be charged for all returned checks
- Custom orders require 50% deposit. All custom orders are final. No returns accepted.
- Returns after 15 days will be store credit only which is valid for one year only from date of issue.
- All returns must be in new condition.
- OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED: Obvious Wear & Tear such as scratches, dents, water damage, or abuse on any merchandise; kinks or cuts in cables; tears and holes in material items; scratches on headsets and/or intercoms. Any and all size adjustments such as helmets; products that have been used, custom fit and/or altered, etc. Dirt, sand, sun and/or water damage, etc. Obvious odors such as cigarette smoke, perfume or colognes, etc. Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. Related warranty paperwork, mounting hardware, inserts, attached coupons and/or instructions pamphlets are absent.
- Items marked as "clearance", "demo", or "closeout" cannot be returned or exchanged. For all other items, please include a check or cash in the amount of $10.00 for the handling and shipping fees (If three or more items are being exchanged, please include an additional $5.00 to your fees). If the return shipping fees are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange. Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If your return product is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
Return for Refund
- Items marked as "clearance", "demo", or "closeout" cannot be returned or exchanged. For all other items, a refund will be remitted to you via your credit card account or via company check for the merchandise amount minus a 20% restocking fee. Original shipping fees will not be refunded. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you. Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.
- If you are in receipt of an item that is defective, the item must be returned to us within 15 days of the buyer's receipt of defective merchandise. We DO NOT issue 'Call Tags'. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
International Policy for Defective Merchandise
- Rugged Radios does not offer any warranty or guarantee on items that are shipped outside of the United States. Should a defective item be sent back to Rugged Radios without prior consent from the returns department, it will be at the discretion of the returns department to handle the situation accordingly.
Please Include the Following with All Returned Items
- The merchandise in its original, brand-new condition with all related paperwork and packaging. A copy of your order invoice. Return Form with a short but precise note listing the reason(s) for the return and/or exchange. For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.
PLEASE SEND ALL RETURNS with COMPLETED RETURN FORM TO:
Attn: Returns Department
951 E. Grand Avenue
Arroyo Grande, CA 93420